Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect any information you share when you contact us about AV consulting, Q‑SYS programming, and system design services.

Last updated: September 6, 2025

Information We Collect

We collect information you provide directly to us, such as when you:

  • Fill out our contact form
  • Request a consultation
  • Communicate with us via email or phone

This information may include:

  • Name and contact information (email, phone number)
  • Company name and job title
  • Project details and requirements
  • Anti‑spam verification token (Cloudflare Turnstile)
  • Any other information you choose to provide

When you visit our website, some technical information is collected automatically for security and reliability, such as your IP address, browser type, and the pages you visit. This may be logged by our hosting/CDN provider (Cloudflare) and by Cloudflare Turnstile solely to protect the site from bots and abuse.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide our services
  • Prepare proposals, statements of work, and project communications
  • Improve our website and prevent spam and abuse
  • Improve our website and services
  • Comply with legal obligations

Information Sharing

We do not sell or rent your personal information. We share it only with trusted service providers who help us operate our website and deliver communications, under agreements that require them to protect your data:

  • Cloudflare (Pages & CDN): hosts this website and provides security
  • Cloudflare Turnstile: verifies that a form submitter is human
  • Resend: delivers contact form emails to our inbox
  • When required by law or to protect our rights
  • In connection with a business transfer or acquisition

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Cookies & Analytics

We use Google Analytics 4 (GA4) to understand site traffic and improve content. We use Google Consent Mode so analytics is off by default and only activates if you click “Accept” in the cookie banner. If you accept, GA4 may set analytics cookies; if you reject, only essential cookies (for example, Cloudflare Turnstile anti‑spam) are used. You can change your choice anytime via the “Cookie Settings” link in the footer.

Our GA4 configuration uses IP anonymization and does not enable Google Signals or advertising features. When loading Google Fonts, your browser requests font files from Google’s servers, which may log your IP address and basic request details. You can control cookies through your browser preferences.

How We Process and Store Data

When you submit a contact form, your details are verified by Cloudflare Turnstile and then sent to us via email using Resend. We do not store your submission in a database; we retain it in our email system to respond and manage your request.

Data Retention

We keep contact emails and related correspondence only for as long as necessary to respond to you, manage our engagement, and meet legal or operational requirements. If you would like us to delete your messages sooner, contact us at [email protected].

International Data Transfers

Our service providers (Cloudflare, Resend, and Google Fonts) may process data on servers located outside your province or country, including in the United States. We take steps to ensure your information is protected in accordance with this policy.

Third-Party Services

We use the following third-party services:

  • Cloudflare (Pages & CDN): For hosting, security, and performance
  • Cloudflare Turnstile: For form spam protection
  • Google Analytics 4 (GA4): For privacy‑respectful traffic measurement using Consent Mode; analytics only runs after you opt in
  • Resend: For email delivery
  • Google Fonts: For web fonts

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.